Privacy Policy

Information We Collect

We collect personal information that you provide to us, such as your name, email address, and payment information. We also collect data about your use of our platform to improve our services. This includes device information, log data, and cookies that help us understand how you navigate through our site.

We may also gather additional information for verification purposes when necessary, such as a copy of your government-issued ID or proof of address. This is done to comply with legal requirements and to ensure the security of our platform.

How We Use Your Information

Your information is used to process transactions, provide customer support, and improve your experience on our platform. We may also use your information to send you updates and promotional materials. These communications include transactional emails, account updates, marketing communications, and service-related announcements.

We may analyze data on how you use the platform to develop insights that improve our services and provide a better user experience. This data is aggregated and anonymized to ensure that your privacy is maintained at all times.

Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you. These third-party providers are bound by contractual obligations to protect your personal information and only use it for the purposes for which it was disclosed.

In certain circumstances, we may be required to disclose your information in response to valid requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your information if we believe that disclosure is necessary or appropriate to protect the rights, property, or safety of Biddy, our users, or others.

Data Security

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure server facilities, and access control protocols.

Despite our efforts to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach, we will promptly notify affected users and take all necessary steps to mitigate any potential harm.

Cookies and Tracking Technologies

Biddy uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content and advertisements. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our platform.

We also use web beacons, tags, and scripts to collect and track information and to improve and analyze our services. This helps us understand user behavior and provides us with insights that enable us to enhance the platform’s functionality and user experience.

Your Rights

You have the right to access, update, or delete your personal information at any time. You can do this through your account settings or by contacting our support team. We will respond to your request within a reasonable timeframe.

If you are a resident of the European Economic Area (EEA), you have additional data protection rights, including the right to object to the processing of your personal information, the right to restrict processing, the right to data portability, and the right to lodge a complaint with a supervisory authority.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes to this policy, we will notify you through our platform or via email. Your continued use of our platform after the changes have been posted will constitute your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at help-desk@biddy.ng.